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An US-Based Printer, Hotcards Sees 150% Growth in Order Volume After Partnering with OnPrintShop
https://hotcards.com
Full Spectrum Print Services
Commercial Printing, Printing Resellers
B2B, Small to Medium Enterprises
Hotcards chose OnPrintShop for customizable storefronts, automation capabilities, seamless integrations, and reliable support.
Growth in Order Volume
Enterprise User Adoption
Hours Saved Monthly
Increase in Staffing Costs
Hotcards, founded in 1998 and based in Cleveland, Ohio, has grown from a local print shop into a full-service provider serving businesses of all sizes. They specialize in commercial printing, large-format signage, apparel, packaging, and promotional products. With a focus on innovation, Hotcards offers custom storefronts and seamless ordering experiences. Their “Ink on Anything™” philosophy sets them apart, enabling them to meet diverse printing needs while delivering exceptional service to enterprise clients and fast-growing brands nationwide.
Why Hotcards Has Trusted OnPrintShop as Their Web-to-Print Partner for So Many Years
Business Challenges
Hotcards struggled with several operational inefficiencies. Order processing with major vendors like 4over was entirely manual, consuming valuable staff time for entry, tracking, and customer updates. As the company expanded product offerings and order volume, it became difficult to scale operations without increasing staff. Additionally, they lacked support for complex billing and ordering workflows.
OnPrintShop Solutions That Streamlined and Scaled Efficiently for Hotcards
With powerful automation, tailored storefronts, and custom development, OnPrintShop enabled the American printer to simplify operations, reduce manual work, and handle rapid growth.
Vendor Integrations for Automation
OnPrintShop integrated with major vendors like 4over and apparel decorators, reduced manual order placement and tracking to just a few clicks. Trade printer automation significantly improved speed and accuracy.
Custom Enterprise Storefronts
Hotcards launched tailored storefronts with OnPrintShop to support complex enterprise needs like billing workflows and multi-location ordering to provide their customers with a personalized experience and build customer loyalty.
Automated Shipping and Tracking Notifications
OnPrintShop automated the shipping update process by sending tracking details for every status change directly to customers for Hotcards. This helped the print buyers stay notified in real time, resulting in enhanced customer communication.
Time-Saving Workflow Enhancements
Daily CSV uploads and manual checks were replaced with automated data transfers and order submissions, helping Hotcards save time and reduce errors across large-volume workflows.
Custom Development Support
OnPrintShop’s custom development services helped Hotcards tailor the platform to their evolving needs with detailed planning, affordable solutions, and smooth knowledge transfers across technical teams.
Outcomes of Adapting OnPrintShop’s Solution for Hotcards
Faster Order Turnaround
Automation and vendor integrations allowed Hotcards to process and fulfill orders more quickly, improving delivery times and boosting customer satisfaction.
Higher Customer Retention
The seamless ordering experience and custom storefronts led to stronger relationships with enterprise clients, reducing churn and increasing repeat business.
Focused Strategic Growth
With reduced manual workload, the team could focus on scaling services, exploring new product lines, and onboarding larger clients without operational bottlenecks.
“OnPrintShop has been a game-changer for us. From seamless integrations to custom development, they’ve helped us grow without expanding our team. Their support and knowledge transfer are top-notch we trust them completely, and that’s why we’ve stayed with them for years and will continue to do so.”
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