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OnPrintShop ("we," "us," or "our") is committed to protecting the privacy of its users, customers, and business partners. This Privacy Policy explains how we collect, process, use, store, and share personal data when you access or use our website, platform, and related services (collectively, the "Services"). By using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with our data handling practices, you should discontinue using our Services immediately.
This Privacy Policy applies to all individuals and entities interacting with OnPrintShop, including customers who purchase or use our Services, business clients who integrate OnPrintShop into their operations, and visitors who access our website or communicate with us.
We adhere to applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the Digital Personal Data Protection Act, 2023 (DPDPA) in India, and other applicable laws governing personal data protection in jurisdictions where we operate.
We collect personal data that you provide to us, including account registration details such as your name, email address, phone number, company details, and billing/shipping addresses. If you make a purchase, we collect payment information such as credit card details, UPI IDs, or bank account details, which are securely processed through third-party payment providers. We also gather transactional data related to your orders, invoices, and purchase history. If you contact our support team, we collect communication records, complaint details, and inquiries for customer service purposes.
In addition to data you provide, we collect certain information automatically when you access our platform. This includes device and technical data such as IP addresses, browser types, operating system details, and unique device identifiers. We also collect usage data, including browsing patterns, website interactions, and referral URLs. Cookies and other tracking technologies help us analyze user behavior, improve our Services, and provide personalized content.
Furthermore, we may obtain information from third parties, such as business partners, analytics providers, payment processors, and social media platforms if you choose to link your accounts.
We process personal data in compliance with applicable laws and only where there is a legal basis to do so. Processing is necessary for the performance of a contract when we fulfill transactions and provide our Services. In cases where processing is based on legitimate interests, we ensure that such interests do not override your privacy rights. Processing may also be carried out with your explicit consent for marketing communications or optional data collection. Additionally, we process personal data to comply with legal obligations, regulatory requirements, fraud prevention, and law enforcement requests.
We use your personal data to provide and improve our Services, process transactions, enable account management, and facilitate secure payments. Your data allows us to personalize user experiences, analyze platform performance, and enhance our service offerings. We use personal data for customer communication, including sending order updates, responding to inquiries, and providing service-related notifications. In cases where legal compliance or security concerns arise, we use personal data to prevent fraud, ensure regulatory compliance, enforce our terms, and respond to legal proceedings or government requests. We do not use personal data for automated decision-making or profiling without obtaining appropriate consent.
We do not sell personal data. However, we may share it with service providers who assist with payment processing, logistics, analytics, customer support, and marketing. Personal data may be shared with regulatory bodies, law enforcement, or courts when required by law. If we are involved in a corporate transaction such as a merger, acquisition, or restructuring, your data may be transferred to the relevant entity. When transferring data internationally, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs), Binding Corporate Rules (BCRs), and other lawful mechanisms.
We retain personal data for as long as necessary to provide our Services, comply with legal obligations, and prevent fraud. Upon account termination or service discontinuation, we either anonymize or delete your data unless retention is legally required. Transactional records and security logs may be retained for tax, financial, or fraud prevention purposes. If you request data deletion, we will process your request in accordance with applicable data protection laws.
We use cookies and tracking technologies to authenticate users, improve platform functionality, analyze usage patterns, and provide personalized advertisements. These technologies help us understand how users interact with our Services and optimize their experience. You can manage or disable cookies through your browser settings, though certain features may not function properly if cookies are disabled.
Depending on your jurisdiction, you may have rights over your personal data, including the right to access, rectify, or delete your data. You may also have the right to restrict or object to processing, request data portability, and withdraw consent for specific data processing activities. If you wish to exercise any of these rights, you can contact us at support@onprintshop.com. We will respond to all legitimate requests in accordance with applicable laws.
We implement stringent security measures to protect your personal data from unauthorized access, loss, or alteration. These measures include encryption, secure storage, access controls, and multi-factor authentication. Regular security audits help us identify and address vulnerabilities. While we take reasonable precautions to secure your data, no system is entirely risk-free, and users are encouraged to implement strong passwords and additional security measures for their accounts.
When transferring data internationally, we comply with regional data protection laws, ensuring appropriate safeguards such as SCCs, BCRs, or adequacy decisions. We take additional precautions like encryption and restricted access to ensure the protection of transferred data. If you have concerns about international data transfers, please contact us for further information.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a child has provided personal data, we will take immediate steps to delete such information. Parents or guardians who believe their child’s data has been collected should contact us.
We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. Any modifications will be posted on this page, and where necessary, we will notify you through email or platform notifications. Continued use of our Services after updates constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:
Email: Support@onprintshop.com
Address: Radix Software Services Pvt. Ltd, Ekyarth, Malabar County Road, B/H Nirma University, Chharodi, Ahmedabad – 382481, Gujarat, India
Last updated as of: February 19, 2025
