Support Reviews

The OnPrintShop support Team is always available to assist. They're very friendly with an open attitude.

The team has been very helpful in making changes as I asked. We had an issue with directing my domain, but they solved it very fast.

Best of all their training was top-notch and they are quick to resolve questions and issues. I would highly recommend them.

They clearly satisfied me with all my questions in detail and when they introduced their version 6.1. I was literally shocked and surprised that I achieved a 200% result i.e. more than what I expected.

After my thorough training provided by the OPS support team, I am confident that I can utilize the program to its fullest as well as have extensive customer support as needed.

The support from OnPrintShop has been fantastic. They are very detail-oriented. When we initially requested more information about their services, they were very detailed in tracking our inquiries and providing detailed responses to those inquiries.

I have been really impressed with how prompt and knowledgeable OnPrintShop’s support team has been to all of our requests during the development stage of the project.

The training and support were great. I’m able to start using the software right away.

The support is very good. They want our business to succeed. If we are successful, everybody wins. It's a great approach from their end.

The training was helpful because I did not know anything about the program. After 3 days of training, I got an idea of what is possible in the program and what the program can do. So, the support team truly helped me see the system's capabilities and the future road map.

Thanks Chetan and Dhawal for your efforts to help us understand the many nuances and facets of your versatile and powerful program. I am impressed and I am very hard to impress!

Zalak was very helpful during training, always making sure that we were communicating the same ideas. Also, he was very flexible with training times. Much appreciated!

Chetan from the support team is great. He is always available and extremely helpful. We could not have completed our site without his assistance!

The OnPrintShop Support Team are very prompt with their responses. They patiently worked with us throughout the entire training program and were always available through the live chat online, by phone, and by email. The entire team worked quickly to get us the answers we needed so we were able to continue to move forward with no time lost.

The training sessions by the support team were very informative. We’ve learned how to manage the system and how to solve some problems we had.

The OPS team, particularly Chetan, explained things properly, clearly, and was very helpful during these training sessions and live chats.

We are very grateful for their 24-hour online support. The team is always willing to solve my issues and give prompt answers to my questions. It has been a wonderful experience!

The support team is well organized and addresses issues quickly and clearly. We are all genuinely impressed.

Chetan and Jeet have done a good work of giving me a good opinion about Radixweb and their OnPrintShop Solution. The product has been working well and we have had no complaints till now.

Responsive, dedicated and thorough. Whatever your expectations are from a support team, that is what they are.

I found the demonstrations and visual walk-through of the back-end interface really helpful. This training is a strong foundation to work from as I update our shop.

I am new to online store design but the training was simple and very useful to my company’s growth. OnPrintShop has great and easy templates that are easy to customize as well. I am looking forward to continuing business in the future.

The support team at OnPrintShop is top notch! They are very responsive and patient with all my questions. Rajesh especially is the best and has been really helpful!

I was very green until my training started. After the training, I felt like I had the confidence to explore and make our site do what it needs to do. Their support was exceptional. I cannot imagine being where I am today without them.

The support team is always available to help, another reason we are satisfied with being a part of OnPrintShop.

The training was very helpful because it let us know and see a complete picture of the great approach we can have on the market with the OnPrintShop solution.

“OnPrintShop has truly transformed how we operate. From quoting and invoicing to order tracking, barcoding, and automation, it’s streamlined every part of our workflow. As a growing print and mail center, having a solution that’s both powerful and affordable has been invaluable.”

“OnPrintShop’s support team is one of the most dedicated teams I have ever worked with. We were offered solutions for every issue right away, and not just that, they also gave us suggestions that solved the problems we never knew we had.”

“We were confident to use OnPrintShop’s solution from the first day because of the excellent onboarding experience. The support team was friendly and eager to help with any query or issue. We requested to tweak a few things quite often, and every time we were satisfied by the response time and the implementation time of the OnPrintShop support team.”

“The OnPrintShop tool is very powerful. Even after the personalized onboarding experience and live demo, I often discover new features that add real value. Our clients love the experience, and the support team is always on top of things.”

“The personalized support we've received makes all the difference. We got a solution for every query of ours. The support team is genuinely willing to go the extra mile and customize the solution based on our requirements, which is the best part."

“We are on the phone with the OnPrintShop support team almost daily. Just kind of keeping everything up to date, and it's been phenomenal in terms of what we've been able to absorb into the system.”

“The support team truly understood our needs from day one. They provided us with a solution that solves our complex processes like billing, shipping, and job scheduling. The support team made it so easy for us to adapt the solution to our existing workflow.”

“The OnPrintShop support team has been absolutely phenomenal. From day one, they’ve treated us like a true partner, not just another client. Whenever we’ve hit a roadblock or needed custom help, their team responded quickly, thoroughly, and with a real understanding of our business goals. What really stands out is their willingness to go the extra mile—not just solving issues but helping us grow.”

“The responsive support and custom development by the team at OnPrintshop have made it easy to scale across locations, helping us stay ahead in a competitive industry."

“Their support and knowledge transfer are top-notch. We trust them completely, and that’s why we’ve stayed with them for years and will continue to do so.”

I can highly recommend the training and support. The trainer was always friendly and competent and we always managed to quickly resolve any problems. Chetan Chauhan’s training lessons were more like meeting up with a friend, answering questions, and taking us through a great software, than just having a teacher going through his schedule. Many thanks!

Support is great! If something is not clear, I can contact them anytime and they reply promptly.

Rajiv and the whole support team were very helpful in showing all the features of the solution and explaining how to use sections that we were not familiar with.

They have been very helpful and always ready to give fast answers to my questions. Thank you, OnPrintShop support team!

It was really helpful in the sense as a salesperson. Although I am quite tech-savvy, the training has given me more knowledge in graphic design.

Zalak from the OPS team has been very patient and detailed in his training. It has enabled me to get set up quickly and easily. Thanks for all his help so far with all my questions!

Since the beginning, we have always felt the support of the OPS team and I'm sure we will keep feeling it. We appreciate that.

All this training was helpful in understanding management opportunities. They provide “step by step” instructions at every stage.

To summarize a week of training in one sentence, I can say that Mr. Chetan Chauhan covered the entire module without any complications within the time given. Moreover, he’s very friendly. Kudos to him and the entire team!

This training helped me a lot to understand the OnPrintShop system. The presenter also gave a good response to our problem with that system. Thanks a lot.

OnPrintShop Support has been very responsive and has the required technical breadth and depth. This was reflected well in the onboarding training, which was tailored to the structure and flow recommended by Print Express.

We appreciate the cooperation of the OnPrintShop staff and team. We have solid knowledge about the product for business use.

OnPrintShop gave me step-by-step guidance on how to manage and grow my e-commerce business to make more sales. Their support is very reliable and responsive.

The support team is very proactive. Rajan, Siddhi, Saiyam, and Naresh - my experience with everybody has been very good. I am glad to see that my queries and issues are resolved in not more than 24 hours.

The OPS support team is amazing. The guiding and handholding throughout the installation are fantastic.

I found the support team very helpful. Even with the language barrier and time difference, they made me feel like no question was a silly one and helped me from scratch when I took over managing the site for our company.

A good solution is only as good as its support and I believe OnPrintShop understands this. Chetan and the team are always quick to respond, amend, or suggest anything you throw at them. Well done.

Chetan from OnPrintShop is a legend, fantastic, very patient, and a wonderful and skillful trainer. His methods in the training were very good.

The prompt and effective support extended by OnPrintShop has helped us optimize the system to develop our business. We could deliver our customers the best experience of online shopping through OnPrintShop.

The OnPrintShop support has been excellent. Rajiv deserves a special mention due to his willingness to provide help and support to our many questions. We value his opinion and expertise in helping us create a great online product for our company.

The training and support team provided outstanding service and support and were more than happy to accommodate our needs. They are very responsive and helpful. We would recommend OnPrintShop to everyone and you will not be disappointed.

I have been dealing with Indian companies for over 10 years. The support I got from Chetan Chauhan is by far the best support I have ever got. Even when doing the training session with me, he attended to the queries he was getting from other clients (at least informing them that he was in the middle of training). That gave me the peace of mind that he would be always available when needed.

OnPrintShop solution is very robust and the team helped us to launch our business online in a timeframe which we felt was not possible.

The support was well structured, convenient, and easy to adapt.

The usage of the site’s capabilities was explained by the support team thoroughly in detail.