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OnPrintShop's Partnership Elevates Link2Print with a 100% Service Upgrade
Commercial
Print Broker
B2C, B2B
Better Customer Service
Reduction in Order Management Time
Link2Print is a company that provides web-to-print software solutions to B2B and B2C customers along with printing services by partnering with Ocyan, a renowned production unit that has been providing digital and offset printing active for the last 14 years. They provide printing services to retail customers and operate multiple branded stores for corporate clients through their web-to-print capabilities.
Business Challenges
In 2018, Link2Print faced challenges with errors and delays in orders, resulting in a 14% increase in customer complaints. OnPrintShop aided in optimizing production workflow, reducing complaints to 0%. Challenges included organizing customer support, and minimizing the manpower required for the prepress.
How OnPrintShop empowered Link2Print's workflow optimization
In the face of daunting business challenges, Link2Print turned to OnPrintShop for innovative solutions. OnPrintShop stepped in as a strategic partner, providing a suite of innovative solutions to streamline operations and boost efficiency and equipped Link2Print with the tools needed to navigate complexity and achieve success.
HTML5 Online Designer Studio
OnPrintShop provided Link2Print with a versatile HTML5 Designer Studio, offering exceptional accuracy in creating Print-Ready Files. Reduced reliance on the prepress department by empowering customers to upload print-ready files directly, saving time and improving accuracy.
Print Estimation Software
OnPrintShop implemented print estimating software, allowing Link2Print to manage print orders efficiently for various B2B clients. Our software utilized real-time calculations to generate accurate quotes based on user-selected product attributes, quantities, and printing options, eliminating manual calculations.
Multi-Store Functionality
OnPrintShop’s platform allowed Link2Print to create and manage multiple online storefronts under their brand, with our print order management software catering to different segments or clients. This streamlined management of diverse customer groups and branding through dedicated storefronts, potentially increasing sales and brand awareness.
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How OnPrintShop's Support Fueled Link2Print's Success
Enhanced Services
OnPrintShop's solutions streamlined backend processes, allowing for timely customer notifications and accurate order tracking, enhancing service delivery and ultimately improving customer service by 100%.
Operational Efficiency
By minimizing manual tasks and automating activities, OnPrintShop enabled Link2Print to maximize time efficiency, leading to reduced pending tasks and improved responsiveness to customer needs.
Reduced Amount of Errors
OnPrintShop's assistance helped Link2Print by organizing workflow and clear identification of work stages, significantly reducing errors, and simplifying and accelerating the approval process while assigning accountability for tasks.
During the first quarter of 2018, many orders were delivered to customers with errors or delays. 14% of our orders received complaints. OnPrintShop has helped us to successfully implement our production workflow with our external partners, reducing our complaint rates to 0% & improving our customer service by 100%.
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